We value our customers and strive to provide the best quality products. Please carefully review our return and refund policy before making a purchase. By placing an order, you agree to the terms below:

  • Returns are accepted within 14 days of receiving your order.
  • All returned wigs must be in resellable condition:
  • No signs of wear, wash, tear, or damage.
  • No makeup, perfume, or product residue.
  • Lace must be intact and uncut.
  • Original packaging must be included.
  • If the item does not meet the above requirements, it will be sent back to the customer with an additional £10 charge.
  • Exchanges are available within 14 days of receiving your order, subject to stock availability.
  • The same return conditions apply as listed above.
  • All sale items are final and cannot be returned or exchanged.
  • Original shipping charges are non-refundable at all times.
  •  All return and exchange shipping costs are the customer’s responsibility.
  • If items are damaged in transit due to improper packaging, the customer may be held responsible for any additional costs.
  • If you receive a faulty or incorrect order, please email us immediately with the subject line:
    “I have received a wrong order”
  • Do not return the parcel until you have received confirmation and return instructions from our team.

If you have any questions about this Privacy Policy, please contact us at:

📧 info@izzabelbeauty.com

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