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Return to shopReturns and Exchange Policy
We value our customers and strive to provide the best quality products. Please carefully review our return and refund policy before making a purchase. By placing an order, you agree to the terms below:
- Returns are accepted within 14 days of receiving your order.
- All returned wigs must be in resellable condition:
- No signs of wear, wash, tear, or damage.
- No makeup, perfume, or product residue.
- Lace must be intact and uncut.
- Original packaging must be included.
- If the item does not meet the above requirements, it will be sent back to the customer with an additional £10 charge.
- Exchanges are available within 14 days of receiving your order, subject to stock availability.
- The same return conditions apply as listed above.
- All sale items are final and cannot be returned or exchanged.
- Original shipping charges are non-refundable at all times.
- All return and exchange shipping costs are the customer’s responsibility.
- If items are damaged in transit due to improper packaging, the customer may be held responsible for any additional costs.
- If you receive a faulty or incorrect order, please email us immediately with the subject line:“I have received a wrong order”
- Do not return the parcel until you have received confirmation and return instructions from our team.
If you have any questions about this Privacy Policy, please contact us at: